Terms & Conditions

Last updated: 15 September 2026

 

These Terms and Conditions explain what you can expect when using the Hair Again Clinic website, booking an appointment, receiving a consultation or treatment, or purchasing a product, package or service from us.

 

By using our website, making a booking or purchasing from Hair Again Clinic, you agree to these Terms and Conditions. Nothing in these terms limits any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Privacy Act 2020 or any other applicable New Zealand law.

 

1. About Hair Again Clinic

Hair Again Clinic is a trichology-led hair loss and scalp clinic located at 761 Beach Road, Browns Bay, Auckland. Throughout these terms, “Hair Again Clinic”, “we”, “our” and “us” refer to Hair Again Clinic. “You” and “client” refer to the person using our website, booking a service or purchasing from us.

 

2. Our Scope of Practice

Hair Again Clinic provides trichology assessments, non-surgical hair-restoration treatments, hair and scalp support, home-care products and assistance with accessing independent medical and pharmacy services where appropriate.Hair Again Clinic is not a medical practice, and our trichologists and beauty therapists are not medical doctors. A trichology assessment does not replace medical diagnosis, medical investigation or treatment from your GP, dermatologist or another qualified healthcare professional. We may recommend that you consult your GP or another medical professional if your hair loss, scalp concern, health history or symptoms require medical investigation or fall outside our scope of practice. If you experience sudden or unexplained hair loss, significant scalp inflammation, signs of infection or other concerning symptoms, you should seek advice from an appropriate medical professional.

 

3. Consultations and Assessments

Our consultations are intended to assess your hair and scalp within the scope of trichology and to discuss options that may be appropriate for you. A consultation does not guarantee that you will be considered suitable for a particular treatment, product or medication pathway. Recommendations are based on the information available at the time of your assessment.

 

You are responsible for providing complete and accurate information about your:

• Medical conditions and health history

• Current and previous medications

• Allergies and sensitivitiesPregnancy or breastfeeding status

• Previous hair or scalp treatments

• Recent changes to your health or hair loss

• Relevant blood-test results or medical advice

 

Please notify us if any of this information changes before or during your treatment programme.We may decline, postpone or discontinue a consultation or treatment if we believe it is unsafe, unsuitable, outside our scope of practice or unlikely to provide a meaningful benefit.Clients under 18 must have the consent and involvement of a parent or legal guardian.

 

4. Treatment Suitability and Results

Hair-loss treatments do not provide identical results for every person. Outcomes may be influenced by age, genetics, the cause and duration of hair loss, general health, medications, hormonal or nutritional factors, treatment consistency and adherence to recommended home care.We will provide honest guidance about likely suitability and realistic expectations.

 

However, we cannot guarantee:

• New hair growth

• A particular level of improvement

• A specific treatment response

• That shedding or hair loss will stop

• That results will be permanent

• That photographs or results from another client will reflect your outcome

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Some clients may experience limited improvement or no noticeable improvement despite completing the recommended treatment programme.

Before-and-after photographs, testimonials and client experiences are individual examples only and are not guarantees of future results.

 

5. Treatment Risks and Aftercare

All treatments and products may have potential risks, side effects, limitations or contraindications. These will be discussed where relevant before treatment.You must follow the preparation and aftercare instructions provided by the clinic. Failure to follow these instructions may affect your comfort, safety or results.Please contact us promptly if you experience an unexpected reaction following a treatment. Hair Again Clinic does not provide emergency medical care. If you experience a severe or urgent reaction, seek immediate medical assistance or call 111.We may modify or stop a treatment plan if your health, scalp condition, medication or circumstances change.

 

6. Blood-Derived and Regenerative Treatments

Treatments such as PRP, PRF, GFC and Regenera Activa® require an individual suitability assessment.These treatments are intended to support suitable, functioning hair follicles. They may not be appropriate where follicles are no longer viable, where hair loss is advanced or where an underlying health or scalp condition has not been appropriately investigated.The number and timing of sessions discussed with you is a recommended plan rather than a guarantee of results. Additional maintenance or supporting treatments may be recommended depending on your response.

 

7. Prescription and Compounded-Medication Support

Hair Again Clinic may help suitable clients access an independent doctor and compounding pharmacy.

Hair Again Clinic does not diagnose medical conditions, prescribe medication or dispense compounded prescription medication.

All prescribing decisions are made independently by the consulting doctor.

Completing our assessment process or paying for a medical consultation does not guarantee that medication will be prescribed.

You must provide the doctor and clinic with complete and accurate medical information.

The doctor may decline to prescribe, recommend another option or request further medical information.

Doctor consultation fees are for the doctor’s professional time and remain payable regardless of whether a prescription is issued.

These fees may be paid directly to the doctor or collected as otherwise explained at the time of booking.

 

Where a prescription is approved:

• The prescription is issued by the independent doctor.

• The medication is compounded and supplied by an independent pharmacy.

• Hair Again Clinic does not hold or dispense prescription medication. The pharmacy may contact you or the prescriber if further information is required.

• Medication production and delivery timeframes are estimates and may vary. You must use the medication only as prescribed. You must promptly report side effects or health changes to the prescribing doctor.

• Dose changes and repeat prescriptions require appropriate medical approval.

 

Some medications used to support hair loss may be prescribed “off-label”. The prescribing doctor will determine whether a requested medication is appropriate and discuss relevant risks, benefits and monitoring.Dispensed prescription medication generally cannot be returned or resold once supplied, except where required by law or where the pharmacy confirms that an error or product fault has occurred.

 

8. Bookings, Deposits and Cancellations

Appointments are subject to availability. Some appointments or treatments may require a deposit or advance payment to secure the booking.We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.

Where less than 24 hours’ notice is provided, or you do not attend your appointment, we may retain the booking deposit or require payment before another appointment is confirmed. We understand that genuine emergencies occur and may consider these individually.If you arrive late, your appointment may need to be shortened, rescheduled or cancelled to avoid affecting other clients. The full appointment fee may still apply where the allocated time has been reserved for you.If we need to cancel or change your appointment, we will contact you as soon as reasonably possible and arrange another suitable time. We are not responsible for indirect costs resulting from an appointment change, such as travel, accommodation or lost income.

 

9. Pricing and Payment

All prices are stated in New Zealand dollars and include GST unless otherwise specified.Prices may change from time to time due to supplier costs, pharmacy pricing, treatment changes or other business requirements. Any change will not affect a treatment or product that has already been fully paid for unless you agree to the change.Payment is due at the time stated when booking, ordering or receiving treatment. We may pause future appointments, product orders or pharmacy arrangements while an account remains unpaid.Any finance or payment-plan option is subject to the separate provider’s terms, eligibility requirements and approval process.While we take care to ensure pricing is accurate, genuine website or administrative errors may occur. If an incorrect price is displayed, we will contact you before proceeding and give you the option to continue at the correct price or cancel for a full refund.

 

10. Treatment Plans and Prepaid Packages

Treatment programmes and packages are prepared for the individual client and are not transferable unless we agree otherwise in writing. Package inclusions, recommended treatment intervals and any validity period will be explained at the time of purchase. For safety and treatment effectiveness, sessions may need to be completed within a recommended timeframe. You are responsible for arranging appointments with sufficient time to complete the programme. If you become medically unsuitable for a remaining treatment, please contact us. We will review the unused portion of your programme and discuss whether it can be postponed, changed to another suitable service or refunded where appropriate. If you simply change your mind after a programme has commenced, any refund or credit for unused services will be considered in accordance with the package conditions provided at purchase and applicable New Zealand law. Completed services, products already supplied and reasonable non-recoverable costs may be deducted.

 

11. Products and Online Orders

Product descriptions and images are provided as accurately as reasonably possible. Packaging, ingredients or appearance may occasionally change without notice.Product availability is not guaranteed. If an item is unavailable after you order, we will contact you and offer an alternative, store credit or a refund.Delivery timeframes are estimates. We are not responsible for delays outside our reasonable control, but we will assist you with delivery enquiries where possible.You are responsible for providing an accurate delivery address. Additional delivery charges may apply if an order must be redirected or resent because incorrect information was supplied.Please check your order after delivery and contact us promptly if an item is missing, damaged, faulty or incorrect.

 

12. Product Returns and Refunds

If you change your mind about a non-prescription retail product, you may request a return within 30 days of receiving it, provided that it is:Unused and unopenedIn its original packagingUndamaged and suitable for resaleAccompanied by proof of purchaseFor hygiene and safety reasons, opened hair, scalp, skincare, supplement and personal-care products cannot usually be returned for change of mind.Return postage for a change-of-mind return is your responsibility. Original delivery charges are not normally refundable.If a product is faulty, damaged, incorrectly supplied or does not meet the guarantees required by New Zealand consumer law, please contact us so we can provide an appropriate remedy.Nothing in this section limits your rights under the Consumer Guarantees Act 1993

 

.13. Gift VouchersGift vouchers:

May be used only for eligible Hair Again Clinic products or servicesCannot be exchanged for cashMust be presented or identified when redeemedAre subject to any conditions shown at the time of purchaseWill remain valid for at least the minimum period required by New Zealand lawGift vouchers are not normally refundable for change of mind. Your statutory rights remain unaffected.We are not responsible for vouchers that are lost, stolen or used without the purchaser’s permission, but we will make reasonable efforts to assist where proof of purchase is available.

 

14. Promotions and Special Offers

Promotions are subject to availability and any additional conditions stated with the offer.Unless expressly stated otherwise:Promotions cannot be exchanged for cash.Promotions cannot be combined with another offer.Promotional pricing applies only during the stated period.Treatment suitability requirements continue to apply.We may withdraw or correct a promotion where there has been a genuine error or circumstances outside our reasonable control.

 

15. Personal Information and Privacy

We collect personal and health information that is reasonably necessary to provide our consultations, treatments, products and related services.This may include contact details, health history, medications, hair and scalp information, consultation records, treatment notes, clinical images, payment information and correspondence.We use and protect this information in accordance with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.Information may be shared with an independent doctor, pharmacy or other service provider where this is necessary for a service you have requested, where you have authorised us to do so or where disclosure is otherwise permitted or required by law.We will not sell your personal information.You may request access to or correction of personal information we hold about you by contacting info@hairagain.nz.

 

16. Clinical and Promotional Photographs

We may recommend taking hair or scalp photographs to document your starting point and monitor changes over time. Clinical photographs form part of your confidential client record.We will not use identifiable photographs for our website, advertising, social media, education or promotional purposes without your separate permission.Where you provide permission, you may withdraw consent for future use by contacting us. Withdrawal will not necessarily apply to material that has already been lawfully published or distributed before we received your request.

 

17. Website Information

Information on this website is provided for general educational purposes. It is not medical advice and should not be used as a substitute for advice, diagnosis or treatment from a qualified medical professional.We aim to keep our information accurate and current, but hair-loss research, treatment options, product information and pricing may change.Your use of website information is at your own discretion. Please seek appropriate professional advice before making decisions relating to your health or medication.Links to external websites are provided for convenience. We do not control and are not responsible for the content, security, availability or privacy practices of third-party websites.

 

18. Website Use and Intellectual Property

The website and its original content, including wording, branding, graphics, photographs and design elements, belong to Hair Again Clinic or are used with permission.You may view or print website information for your personal use. You may not reproduce, republish, sell, modify or commercially use our content without prior written permission.You must not misuse the website, attempt to gain unauthorised access, introduce malicious software or use the website for an unlawful purpose.

 

19. Limitation of Liability

Hair Again Clinic will provide its services with reasonable care and skill and will comply with its obligations under applicable New Zealand law.To the fullest extent permitted by law, Hair Again Clinic is not responsible for loss caused by:

• Incomplete, inaccurate or withheld information provided by a client

• Failure to follow treatment, medication or aftercare instructions

• A health condition, medication or external factor outside our control

• An individual biological response or lack of response to treatment

 

The acts or decisions of an independent doctor, pharmacy, courier, finance provider or other third party Events outside our reasonable control. Nothing in these terms excludes or limits liability where doing so would be unlawful, including your rights under the Consumer Guarantees Act 1993.

 

20. Respectful and Safe Conduct

We are committed to providing a safe and respectful environment for our clients and team.Aggressive, threatening, abusive, discriminatory or inappropriate conduct will not be accepted. We may end an appointment, decline further service or ask a person to leave the premises where this is reasonably necessary to protect clients, staff or the clinic.

 

21. Questions, Concerns and Complaints

If you have a concern about a consultation, treatment, product or service, please contact us as soon as possible. We will listen to your concerns and make reasonable efforts to resolve the matter fairly.Contact:Hair Again Clinic761 Beach RoadBrowns BayAuckland, New ZealandPhone: 021 223 7522Email: info@hairagain.nz

 

22. Changes to These Terms

We may update these Terms and Conditions when our services, policies or legal obligations change.The current version will be published on this page with the date of the latest update. The terms that apply to a purchase or booking are generally those in effect when it was made, unless a change is required by law or agreed with you.

 

23. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any dispute will be dealt with by the courts or appropriate dispute-resolution bodies of New Zealand.